Frequently Asked Questions
Everything you need to know about your CNCPTS shopping experience.
How long does shipping take?
Domestic orders typically process within 1-2 business days and arrive within 3-5 business days via standard shipping. International delivery times vary by location.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-release items may be final sale.
Are the products on CNCPTS authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from the brands or authorized distributors.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Can I cancel or modify my order?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to cancel or modify it. Please double-check your details before checkout.